Privacy Policy

1 Compliance & Standards

VicWide 24/7 Plumbing (“we”, “us”, “our”) complies strictly with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). By engaging our services, requesting a quote, or using our website, you consent to the data practices described in this policy.

2 Personal Information We Collect

To provide accurate fixed quotes and carry out licensed plumbing, gas fitting, and drainage services, we may collect:

• Contact Details: Full name, telephone numbers, and email address.
• Property Details: Residential address, suburb, property access instructions, and landlord/agent details.
• Job Information: Plumbing issue descriptions, site inspection photos, CCTV drain footage, and equipment logs.
• Billing Information: Payment history, invoicing records, and transaction details processed securely via mobile EFTPOS terminals.

3 How We Collect Your Data

We collect personal information directly from you when you:

• Submit an online enquiry, quote request, or contact form on our website.
• Phone our 24/7 emergency hotline or office service lines.
• Engage our licensed plumbers on-site for maintenance, inspections, or emergency work.
• Interact with us via official business email correspondence or SMS notifications.

4 Why We Use Your Information

Your personal data is used strictly for legitimate operational purposes, including:

• Dispatching mobile plumbing units to your property for fast response times.
• Issuing fixed upfront quotes, job completion reports, and tax invoices.
• Submitting statutory Victorian Building Authority (VBA) compliance certificates for gas and major plumbing works.
• Processing payments and managing customer service records across Melbourne’s northern suburbs.

5 Information Sharing & Third Parties

We never sell or trade your personal information. We only disclose details to third parties under necessary trade circumstances:

• Regulatory Bodies: Victorian Building Authority (VBA) or Energy Safe Victoria (ESV) for mandatory gas and plumbing compliance lodging.
• Water Authorities: Yarra Valley Water or local councils when lodging main drainage connections or sewer tie-in plans.
• Payment Processors: Secure banking institutions and EFTPOS providers to process transaction payments on-site.
• Legal Requirements: Law enforcement or regulatory agencies if mandated under Victorian or Commonwealth law.

6 Storage & Data Security

We implement robust physical and digital safeguards to protect your personal information against unauthorised access, loss, or misuse:

• Digital databases are protected using encrypted software platforms and secure firewall protection.
• On-site credit card processing is handled via PCI-compliant mobile merchant terminals. Card numbers are never stored in plain text.
• Physical documents (such as signed job cards or compliance forms) are stored in secure facilities accessible only by authorised personnel.

7 Website Cookies & Analytics

Our website utilizes standard technical cookies and non-identifying web analytics tools (e.g., Google Analytics) to improve site performance and mobile layout responsiveness. These tools track general metrics such as page visits, suburb search trends, and browser types without identifying individual users personally.

8 Accessing & Correcting Your Data

You have the right to request access to the personal information we hold about you, or to request corrections if your details change (e.g., updated phone number or billing address). Simply submit your request in writing to our privacy team using the contact details below.

9 Privacy Enquiries & Complaints

If you have any questions regarding this Privacy Policy or wish to lodge a privacy enquiry, please reach out to us:

VicWide24/7Plumbing Privacy Officer
24/7 Line: 0432 907 667
Email: Enquiries@vicwide247plbing.com.au
Depot Location: Mill Park VIC 3082, Australia